I want you to be pleased with your order.
If for any reason, you are not completely satisfied, you may return your order for a full refund within 30 days of delivery. You will be refunded the full amount of your purchase within 1 business day of my receiving the returned item. Please repackage the mosaic / medallion / backsplash as best you can to prevent damage during return shipping. . . . I want you to be extremely satisfied with your order.
Broken Piece? Since I take great care in packaging your medallion / backsplash, it is rare that a piece of the mosaic breaks in shipment. However, if this should happen, simply email me a photo of the medallion with the broken piece. I will quickly make a replacement for the broken piece and send it to you at no charge. The replacement piece will be made of the same tile, stone, or glass as the broken piece; furthermore, since the replacement piece will be made using an impression (or imprint) I made of your very medallion after it was crafted, it will also be a perfect fit.